Z Gallerie in Denver, CO Closed now

Reviews about Z Gallerie

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  July 14, 2020, by Alisa Rising
  I returned an item for almost $200 and got store credit, when I went back to the store 6 months later to use the gift card the balance had $0 on it. They were unhelpful and rude in the store and told me to call customer service, when I called customer service they said there was nothing they could do. Very unfair, I will not be going back to this store.
• ★ ☆ ☆ ☆ ☆

  June 08, 2020, by Diana Kazmer
  Z Gallerie delivered a sofa and 2 chairs I ordered, but the delivery people were running late. They brought the sofa and chairs in and rushed right out the door, not giving me a chance to check out the sofa while they were present, or else I would have rejected the sofa. The sofa was shedding a bit, so I started vacuuming it and noticed a small mark on the arm that wasn't visible previously. It looks like a small cut (1/2 inch) and feels hard as if it has been repaired on the backside of the fabric.Then, when I sat on it, it made a loud popping noise in the back support. I called Z Gallerie about these items, first reporting the loud pop, and then trying to report the cut that apears to be repaired. Customer service asked how the cut happened--I said it was delivered that way. She said not to worry about the cut, just point it out to the technician. When the technician finally came (took quite a while for Z Gallerie to schedule), he said the popping noise is normal because it's a single piece tuffed back. I have another sofa by the same manufacturer and it doesn't pop. I tried to discuss this with him. He was not interested--of course it's to his and the store's benefit to convince me that loud popping when you sit is normal. He didn't have the cut listed in his report and did not want to discuss it, but after I insisted several times, he eventually took pictures. Another couple of weeks went by with no response. I called Z Galleries customer service, who reported that their technician says its not a defect, so there is nothing they will do. I asked about the cut--again, they wanted to know how it got there. I asked her to read the notes from my last call. She verified they took the notes about the cut. They are going to "bring" this to their manager. I don't have a very good feeling about this being resolved so that I get a sofa free of defects. Stay tuned! I'll let you know if they deserve to have their rating revised upward.