west elm in Denver, CO Open now

Reviews about west elm

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  March 25, 2019, by Kamran Shaffi
  This review is more for the company than this particular store. We bought a dining table online in June, 2016. We drove 400 miles to pick it up. The delivery process was smooth;however, the guy who was loading it up in our vehicle dropped it since it was very heavy. We brought the table home. We immediately noted poor construction quality. The table top was uneven and the iron work was substandard. We called west elm in July who promised us to send us a replacement table. We were not provided any information when the table will be delivered in spite of us calling ever fortnight. In October, we finally found out that there was a recall on that table and that West Elm will pick it up and we will get a refund. We did not hear anything again and had to call West Elm multiple times with the person attending our call having no idea what was going on. We had to spend at least half an hour on the phone each time. Finally, they picked the table up on December 12- we have still not received the refund. Their furniture quality is poor and customer service is less than ideal. We are not planning to buy anything for West Elm again.