Sous le Lit in Denver, CO Closed now

Reviews about Sous le Lit

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  August 08, 2020, by Nicole Aranda
  DON'T WASTE YOUR TIME/ BETTER BOUTIQUES IN THE NEIGHBORHOOD. I am a long time owner and resident in the neighborhood. I pride myself on shopping local, and giving the business back to the neighborhood. I have been a long standing customer of Sous le lit. Always coming in on my walks with my dog and using it as a go to place for gifts. In the past years I have probably bought over 20 pairs of shoes form this establishment. Greg has always been a shining face and a friendly help. Recently I purchased a pair of shoes that were damaging and awful quality. The brand was Miz Mooz, which was a rare thing as their shoes are always quality leather.. Thinking I knew the customer service well I called to see about returning them. It took a month of me calling every week and I still was not given any call backs or response. Upon going in I spoke with Greg who informed me the girls I spoke to had been let go and assured me he would speak directly to the shoe company. Still not hearing back after a week I emailed only to be rudely addressed by a Lisa. When I explained to her the situation with the customer service I had received I did not get a response. I again Called the store and the nice sales girl assured me that she would call the owners right away. Still not hearing back I sent a follow up email only to be rudely address again by lisa who then tried to place blame on me for being rude to her staff. This was outlandish to me. As a business owner myself I pride myself on customer service and would never place blame on a customer. It will ultimately be the stores loss, as they have completely lost my business/ I spoke directly with Mia Mooz and they are taking care of the situation for me. I am still a prime supported in shopping local, and will continue to do so. I would advise you to shop many other places then this run down poor quality store. Dragon Fly, Strut, Midnight rambler,: are all in the neighborhood and offer 100% better customer service as well as better quality items. Don’t waste your time at this store.