ProSource of Denver in Denver, CO Closed now

Reviews about ProSource of Denver

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  June 08, 2019, by Sally Tucker
  Arlene, my sale's rep, and Chuck, my cabinet designer were, simply put, awesome. I just ordered my cabinets today. Those two have been past patient with me. Purchasing a kitchen, as a kitchen designer myself, can be frustrating for another designer to say the least. Chuck was extremely patient, willing to make changes so that I could get the kitchen I wanted. Arlene went to bat for me and got me a great price. I've shopped for over a year and found the J&K Cabinets to be the most affordable for a full plywood box cabinet with soft close, full extension all wood, dovetail drawers and overlay door style. Plus, the price ProSource charged me to have them assembled was more than fair. At this point I'd recommend them to anyone looking to remodel their kitchen or bath. I'll follow up with another review after we get the cabinets installed. This is my follow up. After ordering the cabinets I found I had to pick them up from the J&K Warehouse. I was told they had to be picked up, but they failed to tell me that I couldn't pick them up at ProSource. I had arranged for movers to pick them up there. Since the cost was going to be twice as much as I had planned, I asked the ProSource manager if he would find out if J&K Cabinetry delivered. He called me back the next day and said he had tried his hardest to have them delivered but J&K didn't deliver. This just didn't sound right to me so I called J&K Cabinetry to find out for myself. They said of course they delivered to Denver county and we arranged to have them delivered to me. (Yes, I did pay for the delivery as I had planned.) I called Arlene, my salesperson at ProSource, told her I had been lied to by her manager and that he obviously had never called them. She apologized profusely and told me this was a brand new manager. So, with this all said, I must now change my review to a one star, with this type of management I would recommend no one buy from them.